Nsidibe Jacob Tom
Tracking Officer | Logistics & Operations Specialist
Uyo, NG.About
Highly detail-oriented and proactive professional with a strong background in administrative support, program coordination, and operational tracking, specifically seeking a Tracking Officer role in the haulage industry. Proven ability to leverage digital tools and GPS systems for real-time monitoring, ensuring compliance and optimizing operational efficiency. Expert in maintaining accurate records, coordinating logistics, and communicating effectively with diverse stakeholders to drive seamless operations and timely reporting.
Work
Heartland Alliance Ltd/Gte
|Virtual Program Assistant
Ikot Ekpene, Akwa Ibom State, Nigeria
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Summary
Managed and tracked state-level program activities and compliance for grant recipients, ensuring timely implementation and comprehensive reporting.
Highlights
Developed and tracked state-level work plans, ensuring 100% timely implementation of program activities across multiple regions.
Monitored grant recipients’ activities, achieving full compliance with funding requirements and internal procedures.
Maintained comprehensive databases for program resources and staff operations, enhancing data accessibility and reporting efficiency.
Assisted in preparing accurate program reports and documentation, facilitating informed management review and strategic decision-making.
Jacques Security Services Limited
|Administrative Officer
Uyo, Akwa Ibom State, Nigeria
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Summary
Oversaw administrative and operational logistics, including personnel movement, vehicle tracking, and resource distribution, for a security services firm.
Highlights
Maintained accurate records of personnel movement, duty rosters, and operational reports, ensuring seamless deployment across various client locations.
Executed real-time tracking of company and client vehicles using GPS systems, optimizing route efficiency and enhancing security protocols.
Coordinated communication between field operatives, management, and clients, ensuring smooth operations and rapid incident resolution.
Monitored and managed uniform, equipment, and logistics distribution, improving operational readiness and resource allocation.
Prepared daily and weekly operational reports, providing management with critical insights into workforce activities and performance.
Access Bank
|Customer Service Officer
Uyo, Akwa Ibom State, Nigeria
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Summary
Provided front-line customer service and managed account services, ensuring compliance and high customer satisfaction within a financial institution.
Highlights
Provided expert front-line customer service, resolving client inquiries and transactions efficiently to maintain high satisfaction ratings.
Managed diverse account services, ensuring strict compliance with regulatory policies and internal banking procedures.
Maintained accurate customer records, contributing to a streamlined service delivery process and enhanced data integrity.
Hotels.ng
|Customer Service Executive
Uyo, Akwa Ibom State, Nigeria
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Summary
Managed customer records and feedback processes to improve service delivery and product information dissemination for an online hospitality platform.
Highlights
Maintained detailed customer records and updated service request logs, improving data accuracy and response times.
Assisted in gathering customer feedback, contributing to data-driven improvements in service delivery and customer experience.
Provided comprehensive product and service information, effectively resolving inquiries and escalating complex issues for timely resolution.
Education
Federal University of Technology, Owerri
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Bachelor of Technology (B.Tech.)
Agricultural Extension
Topfaith International Secondary School
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National Examination Council (NECO)
Secondary Education
Hillside International Nursery and Primary School
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First School Leaving Certificate
Primary Education
Languages
English
Certificates
Skills
Logistics & Operations
Vehicle Tracking, Logistics Coordination, GPS Tracking Systems, Operational Monitoring, Incident Reporting, Dispatch Coordination, Fleet Management.
Data & Analytics
Data Entry, Database Management, Record Keeping, Data Analysis, Reporting, Compliance Monitoring.
Software & Tools
Microsoft Office Suite, Google Workspace, CRM Systems, Digital Tools.
Communication & Interpersonal
Stakeholder Management, Client Relations, Driver Relations, Professional Communication, Problem Solving, Decision Making.
Administrative & Management
Program Coordination, Administrative Support, Time Management, Multitasking, Attention to Detail, Process Improvement.